Shipping and returns

SHIPPING INFORMATION

The shipping costs will be calculated at the time of check-out based on the final destination of the delivery, they depend on the destination of the order and change based on the quantity and / or size of the products ordered.
At the end of the order, the system automatically provides the total amount.

Here our price list below:
ITALY : Free
EUROPE, SWITZERLAND, UNITED KINGDOM: € 10.00
UNITED STATES, CANADA : € 25.00
REST OF THE WORLD : € 40.00

The delivery of the product will be carried out by a courier appointed by TTM Studio on behalf of Lagalene.
In order to deliver the products correctly, the presence of the Customer is required ( or another person appointed by him) to the address indicated.If the delivery cannot be made successfully, Lagalene will try to contact the Customer at the address or e-mail provided at the time of purchase, with the intent to define and solve the problems of non-delivery. If the attempt fails, the purchase order will be considered canceled.
Lagalene will communicate the cancellation via e-mail to the e-mail address provided at the time of purchase and in this, if the Customer has already paid for the products, Lagalene will refund the full amount by deducting the shipping costs.On receipt of the delivery, the Customer is required to check that the package has no visible damage and that it is not altered in its closing parts. order delivery times vary from 2 to 7 working days from shipment.
Delivery can be made from Monday to Friday (excluding holidays), barring unforeseen events due to customs clearance operations, where applicable. The customer has the duty to ensure that the shipping address entered is correct, as it can no longer be changed after the courier is collected.
It is also not possible to fulfill an order if, as a delivery address delivery, a c to post office, an APO / FPO or a forwarder. Products returned to the sender due to transport problems will be returned at no additional cost to the customer.

IVA / VAT

If the final destination of the order is within the EU, the customer will not have to pay additional costs due to customs duties. If the final destination is outside the EU, the final cost will NOT include VAT and will be applied upon arrival at the destination customs along with any other customs charges.

RETURNS AND EXCHANGES

We are happy to do our best to support you in the return and exchange procedures and in any case we will accept returns, replacement or refund requests only for Products purchased on our website www .lagalene.com
All our emails and communications are conducted in English or Italian.
How to return a product? You have 14 days to return your products.
NB: For security reasons we will only accept the return of products whose packaging or protective seal has not been opened or tampered with. The return of products without a protective seal will not be allowed. The product must be in perfect condition, accompanied by its original packaging, complete with any external wrapping, accessories and instructions. For reasons of hygiene, the product must not have been used or opened in any way. If these conditions do not exist, the return request will not be accepted.

Returned by courier:
1. Prepare your product for return as carefully as possible to protect it in transit. You will need to use the same box you received your order in.
2. Contact us at the email address: contact@lagalene.com
3.Lagalene will provide you with a return label and / or a confirmation of collection from the courier
4. Upon receipt of the package, the Lagalene team will verify that the conditions of the return are met.

REFUND

The refund, excluding return costs incurred by Lagalene, will be made through the initial payment method and will be issued as soon as possible and in any case within 14 (fourteen) days from the date on which the Customer has exercised his right of withdrawal without prejudice to Lagalene's right to withhold the refund until the goods have been returned or until the Customer has demonstrated that he has returned the goods covered by the Order (whichever occurs first).
In the case in you wish to exchange your product, Lagalene undertakes to return the product free of charge.

DEFECTIVE PRODUCTS

If you are not satisfied with one of your purchases and you think that the products received may be defective, contact us at the email address: con tact@lagalene.com
Please provide as much product and order information as possible, including one or more detailed photos if necessary. Products returned due to a defect will be refunded in full, including the shipping costs for sending the defective items and the cost of returning the same.
In case of receipt of defective products sold outside the EU, any customs duties will be borne by Lagalene.

RIGHT OF WITHDRAWAL

Unless an exception, the User may enjoy the right to withdraw from the contract within the term specified below (usually 14 days) for any reason and without justification, as established by Legislative Decree 206/2005. .